Refund Policy

Refund Policy

At NexAngel, we want you to be happy with your purchase. We understand that there may be instances when you need to return handmade press on nails to us. Our refund policy below outlines when and how you can request a refund.

Refund Eligibility

You are eligible for a refund or exchange if you meet any of the following criteria:

  • You receive a defective item that you did not cause.
  • You received the wrong item.
  • You encounter an error or mistake caused by us.
  • Not happy about the product

Refund Process

If the product you received meets any of the reasons listed above, please contact us within 14 days of receiving it. You can contact us at nexangel@outlook.com

To process your refund or exchange, we will require detailed information about the product. This information includes details about your order, images of the product, and any other relevant information that would support your request for a refund.

Once we receive all the details, we will assess whether the product is eligible for a return or exchange. If eligible, we will replace the product with a new one or issue a refund of the purchase price. If not eligible, we will contact you to explain why and provide suggestions on next steps.

Conditions

To receive a refund or exchange, the product must be unworn and in the original packaging, including all accessories. Failure to include all accessories may result in refusal to your refund or exchange.

We reserve the right to inspect the product and make a final determination on its eligibility for a refund or exchange.

Shipping Costs

Please find more information on shipping and delivery page

Non-Refundable Items

Custom-made products or items, including bespoke press on nails or items specifically made to your specifications or measurements, are not eligible for a refund or exchange.